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20 Best CRM Small Business Software

20 Best CRM Small Business Software

20 Best CRM Small Business Software
5 (100%) 16 ratings

Small Business Customer Relationship Management (CRM) software integrate and automate sales, marketing, and customer support functions of an organisation. Small business CRM Software have a dashboard that gives an overall view of the three functions on a single page for each customer that a company may have. The dashboard may provide client information, past sales, previous marketing efforts, and more, summarizing all of the relationships between the customer and the firm. Customer Relationship Management for Small and medium business (SMB) is generally made up of three main components, which include sales force automation, marketing automation, and service automation.

20 Best CRM Small Business Software

Bitrix24, 24sevenffice, Act-on, amoCRM, Apptivo, Averiware, Batchbook, Microsoft Dynamics CRM, CampaignerCRM, Capsule CRM, Clevertim CRM, ContactMe, Contactually, Epicor CRM,, GoldMine, Highrise, icomplete, Infusionsoft, Insightly are some of the best CRM Small Business Software in no particular order.

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Bitrix24  is a suite of social collaboration, communication and management tools for organizations. Bitrix24 is a fully featured CRM with project management and social communications features. It allows to track interaction with clients, create reports, carry out analysis and includes everything a small business may need. Features include Customer Relationship Management base, Integration with the Website, Business Processes, Telephony, Emails to Clients, Invoices and quotes, Reports and Sales Funnel, Access Rights and Roles, Mobile CRM and Mobile apps for iOS and Android are also free.


2.Microsoft Dynamics CRM

Microsoft Dynamics CRM 2015 provide solutions for businesses to achieve more and deliver amazing experiences to their customers across marketing, sales and service in a way that makes collaboration between roles natural and easy. There is also new sales collaboration panel that helps break down the silos between sales and marketing to deliver personalized customer experiences.

 Microsoft Dynamics CRM


Insightly is a web-based customer relationship and project management solution for small to medium sized businesses. Insightly is designed to keep all the information needed to run a business in one place, accessible and searchable by all employees, wherever they are in the world.


4. Infusionsoft

Infusionsoft is a sales and marketing software for small businesses. Infusionsoft's Lifecycle Marketing model provides a simple framework you can use to design a marketing plan that will help you attract customers, grow sales and deliver an experience that wows your customers. Infusionsoft has features for automating lead capture and follow-up. You can also trigger personalized communications based on email sends, opens, clicks, form submissions, and payment history.


5. icomplete

icomplete is a cloud-based CRM platform that can be custom built. icomplete’s key strength lies in its customisation offering; where it can take the existing platform and adapt it to fit the needs and requirements of any small business. The in-built Business Services brings together marketing, communication and collaboration tools centrally in one place.



Highrise is a simple contact management that helps you stay organized by sharing contacts with your team, track tasks & set reminders and manage communication. Highrise also allows integration with many 3rd party tools via API. Highrise keeps track contacts and communication so that your team can view the status of any deal or relationship.



GoldMine is a Customer Relationship Management software package for small businesses worldwide. It's a Windows program that manages client and prospect contact details as well as interactions with these contacts, such as calls made to and by the contact, emails sent and received, and sales forecasts.


8. is a SaaS product that integrates tools for contact management, sales pipeline, and marketing automation. The contact management features has a single shared customer database profile that provides quick access to all critical account data, including key contacts, communication history, shared documents, partners in the account, and more. And get a complete picture of every contact, from social insights to campaign history to opportunities.

9. Epicor CRM

Epicor CRM system integrates applications such as marketing automation (MA), sales force automation (SFA), case management, and eCommerce applications. CRM software helps to reach new customers while retaining existing customer communities, improve responsiveness driving increased customer retention, support a highly mobile sales force, automate marketing and messaging activities, deliver tailor-made customer experiences, provide cross-functional business collaboration to increase customer service levels.

Epicor CRM

10. Contactually

Contactually, a virtual assistant for your email, discovers opportunities in your inbox by proactively suggesting the next steps to take with your most important contacts. Contactually integrates your email and social media accounts to their system, analyze your conversation history for each relationship and automatically prompt you to reengage with the people that are slipping off of your radar.


11. ContactMe

ContactMe provides customer relationship management tools as part of the Webs online marketing platform. Alone or as a complement to the rest of the Webs platform, ContactMe makes contact management simple for small business owners. Users can manage contact lists, nurture leads, and stay on top of to-do lists.

ContactMe CRM

12. Clevertim CRM

Clevertim CRM is a web based CRM and lead management solution designed for small businesses to keep track of their customers, follow up, schedule activities, make it easy for employees - sales, marketing, HR, etc. to cooperate and share information. You will extract value out of it with minimal effort and you do not have complex IT systems to maintain and pay for.

CleverTim CRM

13. Capsule CRM

Capsule CRM is a simple CRM system aiming to keep your business organized, improve your customer relationship, and to make the most of sales opportunities, all the while minimising user input.

Capsule CRM

14. CampaignerCRM

CampaignerCRM is a cloud based CRM software that makes your sales process more efficient and gets you sales, revenue and customer results. CampaignerCRM effectively combines sales process software, Web 2.0 sales productivity tools, and live Personal Sales Assistants into an easy-to-use solution.


15. Batchbook

Batchbook is CRM software designed for small businesses and organizations providing cloud-accessible solution that is easy to adopt as an individual or a team. Feature set includes full contact details management, social integration, To-Do List, advanced searching, list building and reporting.



Averiware is cloud based end to end suite of business solutions that combines Supply Chain Management, Accounting and Financial Reporting, eCommerce, Customer Relationship Management (CRM), Sales Force Automation, and Human Resources applications in a single integrated platform.



Act-on is a cloud-based comprehensive marketing platform with facilities for tracking and reporting, analysis, lead generation and nurturing, lead scoring, list management, dynamic content, automated programs, inbound marketing, email marketing, A/B testing, CRM integrated into the platform. Also allows you to integrate event and webinar management and other business tools you already use.


18. 24sevenffice

24sevenffice is a fully integrated business system providing operations such as Billing, Accounting, CRM, Project Management, Email, Calendar, File Management and Document sharing and storage.


19. Apptivo

Apptivo is a cloud based software that integrates apps for a seamless solution for small business software applications, project management applications, invoicing applications, CRM applications, ecommerce applications, task management, wordpress powered websites. Apptivo also allows a company to build their own custom solutions by combining multiple apps to automate an entire business process from a single dashboard.



amoCRM is a simple, easy to use Sales Management System to manage leads and monitor sales pipeline. amoCRM provides the database which will include all potential transactions and customers, the entire history of negotiations, tasks to be completed and reminders, and all necessary tools for analysis including a sales pipeline.


3 Reviews
  • Alice Dylan
    April 6, 2016 at 3:47 am

    ConvergeHub is the #1 easiest converged CRM for SMB that should be added to the above list. Its biggest USP lies in the fact that unlike other CRMs which provide nothing but a mixture of different solutions plugged together, ConvergeHub stands tall as one converged CRM solution with all the functionalities in the kitty. SMBs do not have to deal with multiple repositories but one central platform to manage all customer-facing functions. This makes the learning process short, ensures quick user adoption and brings improved ROI in sales, marketing and customer service.

  • Dennis
    May 13, 2016 at 2:14 am

    Bitrix24 is insanely good. Best free fully featured CRM currently on the market IMHO.

  • November 19, 2017 at 11:07 am

    I use and can’t recommend it more highly. The best software I’ve found for automating your outbound sales activities. There are more services that provide more or less the same but for me personally, this is the best.

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